Delivery Policy

Processing time of an order: 1-5 business days.

LOCATION

SERVICE ESTIMATED DELIVERY TIME COST
USA
International Standard Shipping 5-10 days Free
UK & Europe International Standard Shipping 7-15 days Free
CANADA International Standard Shipping 7-20 days Free
AUSTRALIA & 
NEW ZEALAND
International Standard Shipping 7-21 days Free
REST OF THE WORLD International Standard Shipping 12-30 days Free

 

Shipping information 

  • Note: Delivery time may increase sometimes due to unexpected delays caused by Holidays, bad weather or other external factors.
  • We offer tracked delivery 
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on hello@girlwithpearl.com if you have any questions.

Our Guarantee 

We offer 2 months of protection time, A replacement or a full refund in store credits will be granted if a package will not arrive within 60 days from the time of the order.

Where do you ship from?

We ship daily from fulfillment warehouses located around the globe. Depending on where you live and what product you have ordered will correlate with which warehouse you receive your product from in the effort of always ensuring the fastest delivery.


Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with International Standard Shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as Girl With Pearl take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at hello@girlwithpearl.com

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the carrier's website by filling in a signature request form.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. 

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the event you have received a faulty item, please contact hello@girlwithpearl.com within 14 days of the item(s) arriving. Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

We will immediately take action and offer a full refund in store credits or send a new package if your proof is valid.